Tamilnadu CM Cell: Empowering Citizens Through the Mudhalvarin Mugavari Portal

The Tamilnadu CM Celll (Tamil Nadu Chief Minister’s Cell) is a key initiative of the Tamil Nadu government, designed to streamline grievance redressal and strengthen two-way communication between the public and the administration. Powered by the Mudhalvarin Mugavari Portal, the TNCM Cell ensures citizens can easily submit, track, and resolve their complaints through a centralized, transparent, and user-friendly platform.

What is the Mudhalvarin Mugavari Portal?

The Mudhalvarin Mugavari Portal is the digital gateway of the Tamilnadu CM Cell. It acts as a comprehensive public grievance management system that empowers citizens to raise their concerns from anywhere and at any time. This portal ensures quick redressal of public grievances, civic issues, and complaints related to government schemes or services.

Through this platform, the Tamilnadu CM Cell Cell promotes accountability, transparency, and responsiveness in government operations, fulfilling the Chief Minister’s vision of an inclusive, citizen-first administration.

How to Contact Tamilnadu CM Cell?

One of the standout features of theTamilnadu CM Cell is its inclusivity. If you don’t have access to a smartphone or internet, you can still:

• Call 1100 and register your grievance.
• Visit the District Collector’s Office.
• Send your grievance via email or postal mail.
• Use Twitter or Facebook for urgent concerns.

Each department follows a specific Service Level Agreement (SLA) for grievance redressal. Citizens are notified via SMS upon submission and closure. If needed, grievances can be reopened for further action.

Key Features of the Tamilnadu CM Cell via Mudhalvarin Mugavari

The TNCM Cell, through the Mudhalvarin Mugavari Portal, offers a wide range of citizen-centric features to simplify grievance redressal. Citizens can easily file grievances online via the web portal or mobile app, while also having the option to submit complaints through offline methods like the toll-free helpline (1100), email, postal mail, and even social media platforms.

Grievances can be submitted 24/7 in both Tamil and English, using any device—be it a smartphone, desktop, or even without internet access through postal or phone services. The portal supports multiple communication channels, including the web interface, Android app, helpline (available from 7 AM to 10 PM daily), email at cmcell@tn.gov.in, postal submissions, social media (Twitter and Facebook), and CSC (Common Service Centers).

Once a grievance is submitted, users receive an acknowledgment via SMS and can track progress through the “My Dashboard” section. If the resolution is unsatisfactory, the portal allows users to appeal or reopen the grievance for further review. Additionally, the platform supports document uploads—photos, videos, or documents up to 20 MB—ensuring that complaints are backed with proper evidence for faster and accurate redressal.

Types of Grievances Handled by Tamilnadu CM Cell

• The TNCM Cell accepts a wide range of public grievances, including but not limited to:
• Issues with government services/schemes (e.g., delays in pension, ration card problems, etc.)
• Civic issues (e.g., broken streetlights, garbage accumulation, water logging, potholes)
• Public infrastructure concerns (e.g., unsafe buildings, open manholes)
• Suggestions and feedback for better governance

How to Submit a Grievance via Tamilnadu CM Cell

• Visit the Mudhalvarin Mugavari Portal.
• Sign up using a mobile number or email ID.
• Log in with OTP or credentials.
• Click “File a Grievance” and complete the form.
• Attach any supporting documents or media.
• Submit the form and track it via your dashboard.

For users not sure about the concerned department, the system allows you to submit under “Other Petitions”, and it will be routed appropriately.

Conclusion

The Tamilnadu CM Cell through the Mudhalvarin Mugavari Portal is not just a complaint management tool—it is a vital pillar of participatory governance in Tamil Nadu. By ensuring transparency, timely responses, and ease of access, the government is creating a citizen-centric ecosystem where voices are heard, and actions are taken. For anyone looking to engage with the government efficiently, the Tamilnadu CM Cell is your go-to platform.