In a strong move toward responsive governance, Collector Priyank Mishra recently chaired a virtual meeting under the weekly “DM Solution Online” initiative to address public complaints spanning 12 government departments. This proactive session saw participation from block and district officials connected virtually from district headquarters, showcasing the administration’s commitment to accessible and efficient problem-solving.
Pushing for Accountability
During the meeting, the Collector issued firm instructions to departments linked with the CM Helpline, mandating them to conduct on-site inspections and resolve all grievances within a week. A special directive was given to the Public Health Engineering Department, urging them to prioritize and resolve all water-related issues within the same timeline. This move aims to alleviate everyday problems faced by residents, especially as water scarcity and service quality remain pressing concerns.
Fast-Tracking Welfare Schemes
The meeting also turned its attention to pending welfare cases. The CEO of Janpad Panchayat Sardarpur and the Labour Officer in Dhar were instructed to submit progress reports within two days regarding unresolved Sambal Yojana applications—a social security scheme aimed at assisting low-income families.
Simultaneously, the Assistant Commissioner of the Tribal Affairs Department was urged to expedite pending cases related to compassionate appointments. These are critical for families of deceased government employees, offering them job support in times of crisis.
Also, Read- CM Helpline – A Complete Guide to State-Level Grievance Redressal
Zero Tolerance for Negligence
In a notable development, a show cause notice was issued to the CEO of Janpad Panchayat Umarban for failure to act on a pension-related complaint. The inaction was highlighted by the absence of any record on the government portal, signaling lapses in transparency and responsiveness.
Moreover, the Executive Engineer of the Water Resources Department was asked to provide a detailed written report on pending issues under their jurisdiction, underlining the administration’s data-driven approach to resolving complaints.
Conclusion
This virtual review reflects a growing trend in governance—where digital platforms meet ground-level action. Collector Priyank Mishra’s directives not only emphasize accountability and efficiency but also reassure citizens that their concerns are being heard and acted upon. As departments race against the clock to meet these deadlines, residents can hope for quicker resolutions and more transparent administrative processes in the days ahead.