In an effort to build a more responsive and transparent government, various Indian states have launched centralized public grievance redressal systems. One of the most notable and widely accessible systems is the CMHelpline 1905. This toll-free number is designed to empower citizens to raise concerns, lodge complaints, and track resolutions directly with the government machinery.
Let’s take a closer look at what CM Helpline 1905 is, how it works, and how you can benefit from it.
What is CM Helpline 1905?
CMhelpline 1905 is a citizen grievance helpline number implemented by states like Uttar Pradesh and others. It provides a toll-free, single-window platform for residents to:
- File complaints about public services or governance issues
- Get updates on complaint status
- Receive resolution from responsible departments
- Provide feedback on complaint handling
The initiative is part of the broader push for digital governance and public accountability.
Key Features of CMHelpline 1905
- Toll-Free Access: Citizens can dial 1905 for free, 24×7.
- Simple Complaint Process: Just a phone call is enough to lodge a grievance.
- Complaint Tracking: Get a unique ID to track your issue.
- Departmental Accountability: Grievances are routed to the correct department automatically.
- Follow-Up and Feedback: Authorities follow up with the complainant, and closure only happens after citizen confirmation.
How to Register a Complaint on 1905
Here’s how you can raise a complaint: Dial 1905. Call from any mobile or landline. The call center executive will assist you. Explain Your Grievance
You will need to share:
- Your name and contact details
- Location (district/town/village)
- The issue you’re facing
- The department concerned
After registration, you’ll get a complaint reference number via SMS. Keep this safe for tracking.
Track Progress
- You can call again or use the online portal (if available in your state) to monitor the status.
- The department must respond within a set deadline.
OTP Closure
Once resolved, you’ll receive an OTP. Only share it if you’re satisfied, otherwise you can escalate the matter.
States Using CM Helpline 1905
- Uttar Pradesh: One of the earliest adopters, using 1905 under the “Jan Sunwai” system.
- Other states may adopt similar systems, depending on their digital governance roadmap.
Why CM Helpline 1905 Matters
- Citizen Empowerment: No need to visit offices or chase government staff.
- Transparency: Every complaint is logged, tracked, and monitored.
- Performance Monitoring: State leadership uses the data to evaluate departmental performance.
Conclusion
The CMHelpline 1905 is not just a complaint line—it’s a bridge between the citizen and the government. By making grievance redressal accessible, fast, and transparent, this initiative builds trust and drives accountability in public service delivery. If you’re facing any issue with a public service, don’t hesitate—dial 1905 today and make your voice heard.
